I have a Hexing HXE110P-P Single Phase Residential meter used in a split prepayment metering system with an CIU EV-KP which is a customer interface unit with keypad for credit charging.
Recently the CIU which communicates with metering unit by MBUS or PLC for energy consumption
and credit balance monitoring, credit limitation alarming and credit
charging, does not connect anymore.
This unit is from City Power Johannesburg.
I have removed the batteries to reset the unit as well, continue the show the "failed" message on the screen, when using the codes 802 to set the date and 803 to set the time or entering the 20 digit voucher.
Please provide a solution...
Thank you kindly
I managed to find the solution that prevented the CIU to connect with the split meter outside.
ReplyDeleteCan you please tell me how you fixed the problem?
DeleteHelp
DeletePlease help
DeleteHi I need assistance here my house house brand Hexing it's been off the whole day saying connecting then says failed n can't see how fR is my electricity .please help as I tried the code of reconnecting
DeleteHello Vikesh, how are you? I am having the same issue here for couple weeks now. How did you manage to fix it?
ReplyDeletestill haven't...
ReplyDeleteRequesting a price of this meter?
ReplyDeletePrice please
ReplyDeleteHi good people I have the same problem here please help me
ReplyDeleteI see no solutions in the comments so I hope my experience is of help. I struggled for hours until I went to the box and realised the council changed the meter and it now had a different serial number. After that was keyed in the unit communicated correctly, so check your base unit serial number first! Secondly, I noticed that when I switched on a certain appliance the unit stopped communicating again, supposedly because it causes interference on the power line (the keypad uses the power line to communicate with the box outside), so check whether a device plugged into a wall socket isn't causing issues. Hope this helps
ReplyDeletePlugging it into a different wall socket helped. Thank you.
DeleteHelped, thanks!
DeleteI had the problem of "failed" message.
DeleteI connected the meter directly to the DB,
Input: 18075773902-success
Then Input meter no - success.
Loaded the voucher number, it worked.
Please can someone help me with an emergency recharge code for the same prepayment meter system ?
ReplyDeleteInput 811 and press enter you should get to borrow some credits
DeleteHi guys. My meter how's c.51.0 on the top left corner and 0.00kw below. I have been trying to load a voucher but nothing, it keeps saying 'failed'. Even the help numbers on the hexing meter don't connect.
ReplyDeletePlease help
Hi sid you come right with you meter. Mine says the same thing.
DeleteIm having the same issue here. None of the codes work. They all show failed
DeleteI need help with the same problem
DeleteWhen 7 is entered it reads1, 8 reads 2 and 9 reads as3
ReplyDeleteIs there a resetting code for these hexing meters. Pls advise as mine is giving all the above problems.
ReplyDeleteCan anybody perhaps assist me. I would like to have the backlight on the interface unit screen on , very difficult to read if it have a light ?.
ReplyDeleteThanks .
Hlw everyone I have been using my hexing prepaid since last year December last week i change cable but now my prepaid is not connecting what can I do
ReplyDeleteHi guys. My meter how's c.51.0 on the top left corner and 0.00kw below. I have been trying to load a voucher but nothing, it keeps saying 'failed'. Even the help numbers on the hexing meter don't connect.
ReplyDeleteI am also struggling to connect.i am having the same issue.Guys please urgently help😭.the error showing is c.51.0 on the top left and there is no light on the meter.
DeleteMEE T00
DeleteMee too
DeleteI experienced the same it just says failed even when I tried to enter new pin. Pls help
ReplyDeleteWhich meter are u using
DeleteTry this 18075773902 press enter... success
ReplyDeleteEnter meter number press enter... success and ur good to go,make sure the meter is connected to the DB and everything is off.just u,the meter and the DB,good luck #hexing meter
hi how do you unblock a tampered hxe110-p
DeleteThanks it's working now
DeleteHey guys can you please help me,I accidentally opened the cover,then it switch off no what's the procedure after that
DeleteJust tried your method! Thank you sooo much!
DeleteIt works! Thank you!
DeleteWorked 100%%% Thanks! You’ve really done a good turn here friend!
DeleteThank you, method worked. The keypad has to be connected to socket, even though its on battery power at the time.....
DeleteRemove batteries once power restored
I entered the the code followed by my meter number and again failed, outside the meter shows all but the charge unit displays nothing
DeleteThanks bro. your solution worked just fine
DeleteThank you, from Uganda
DeleteThank you so much. Your solution worked.
DeleteThis really helped me out thank u so much
DeleteHi I tried using your method but the meter still says failed ,what should I do now
ReplyDeleteJust plug it to the wall while doing it finish. Don’t remove it from the plug
DeleteAnd make sure your plug is on
DeletePlease assist us , we also have a problem with our hexing meter
ReplyDeleteIt does not connect it gives an error that "
Its Failed"
Hi. Did you find a solution? Im trying for 5 hours to load coupon. Failed. No data. Comms error
DeleteAm having the same problem
ReplyDeleteHi. Make sure that the unit in the home is plugged into the wall outlet, even though it is powered using batteries. It seems the unit in the home communicates with the unit outside through the power lines.
Deletehello everyone how do i reconnect a disconnected relay inside hxe110-p
ReplyDeleteI tried the code you provided it work now I tried again nothing is working
ReplyDeleteTry this
Delete1. Make sure the batteries are supplying power
2. Plug it in - it seems to need the wires to communicate with the outside unit
3. now if you press 801 enter you should get it connected
Enter your token...success
If that does not work then
4. enter 18075773902 press enter... success to repair the CIU with the meter
5. Then enter your meter number press enter... success
Enter your token...success
If none of that works, you will probably need to get a technician out.
Thank you Gareth and Amy. I tried the above and it worked. Much appreciated. Take care!
DeleteHi Gareth and Amy got stuck with my Hexing Meter..came here and read these assistance..it worked like a charm...thanks a million..😃😃😃👏👏👏
DeleteHi G and A
DeleteThank you so much for the tip. It worked perfectly 💜
Good day , i am having an isseu with hexingCIU meter no matter what code i input even the steps given by u it keeps on saying "Failed" should i contact a technician?
DeleteIf Gareth & Amy suggestion didnt work for you, please do it
Delete1. Make sure that you plug your meter as close as possible to the electricity box, eg: if it is in the kitchen, plug the meter in one of the kitchen plug.
2. Make sure your main switches and plugs on the board are up. everything else should be down
3. Enter your meter serial number(the number you always use to buy credit with) and press enter. This will display success
4. Enter 809 and press enter. this will display 0.1
5. Enter your token
I spent 2 days without power, and city of tswane never showed up. On Technician helped me out with this
Thanks so much. Tried Gareth and Amy’s suggestion, then yours and finally electricity again. You guys rock!
DeleteThanks sooO much! Tried everything and tried your suggestion and it WORKS!!
DeleteThanks so much, this worked, switching everything else off besides the plug for the box!
DeleteThanks kandy, it worked great for me
DeleteThanks you so much. Your solution worked like a charm after i struggled the whole day trying to find a solution. I’m forever grateful to you
DeleteThank you 😊 it worked.
ReplyDeleteI woke up to no electricity, i suspect I've run out. Now I'm getting a Comms Failed whenever I try to recharge. I tried following instructions to reset and re enter metre number but to no avail. Please help
ReplyDeleteThis comment has been removed by the author.
DeleteMY meter is not connecting with the outside unit and did the following-:
ReplyDeleteIf that does not work then
4. enter 18075773902 press enter... success to repair the CIU with the meter
5. Then enter your meter number press enter... success
Enter your token...success
But no solution. Please help
I tried this it says success after the first number, than after entering meter number it said comms failed please help
DeleteI tried this it says success after the first number, than after entering meter number it said comms failed please help
DeleteSaved my new years, triedrepairing with no sucess using 18075773902 using batteries but unplugged, then tried again on batteries but plugged in, worked
DeleteThanks, it worked.
ReplyDeleteMy meter is working but the Contactor is not connected...that's it did not supply light inside ...please what can I do ...the said the meter is open
ReplyDeleteHi. I am getting the error Comms Failed on my prepaid meter. I have tried the 801 code and the 18075773902 but it is still not working. Does anyone have any other suggestions for me please. Thanks.
ReplyDeleteHi, I have the same problem, did you perhaps got it resolved? Thanks
DeleteHow do I change the time on the meter - after pressing 803 & Connect? Thanks
ReplyDeleteI run out of electricity & the meter box died tried to charge it somewhere but the red light didn't come how di I resolve this as i am living in the dark
ReplyDeleteI tried buying units from the bank app and from OK store it says: Error occurred - what can I do
ReplyDeleteMy meter does not show any units sins te last time i have recharged. It like it froze and no matter if i unplug or take out the batteries it doesnt switch of so what can i do about it?
ReplyDeleteHi I tried all the tips still getting comm failed I'm stuck now
ReplyDeleteDid you come right? I'm experiencing the same issue
DeleteHow do I repair error message displaying
ReplyDeleteHi how do i reserve my meter to zero
ReplyDeleteHow do I commission a new meter after installing pls
ReplyDeleteHi guys, i have tried all the suggestions above it said success after i entered the 18075773902 number. There after it kept saying FAILED.
ReplyDeleteDo you have a contact number of someone that could assist any further?
Same iasue
DeleteHi Mubeenah,
ReplyDeleteDid you solve the problem? Im having the same issues?
I have the same issue. And now we are sitting without any electricity. Please help
ReplyDeleteSame here, urgently help!!!!!!
ReplyDeleteGood day
ReplyDeleteI am sitting without electricity for 6 days now it keeps saying failed and i did try the above.
Can anyone please help...please please
If u do not have electricity can u still try the codes aswel...or do u need electricity aswel or will it work just on batteries cz mine still keeps on saying failed
ReplyDeleteHi guys can anyone help me to load up my token using a different hexing ciu (say if I want to use a next door hexing ciu, because mine is dead.) Are there any codes that I can use please help?
ReplyDeleteCan anyone help me my hexing ciu is dead so can I be able to load up my token using a different hexing ciu (say a next door ciu meter)???
ReplyDeleteCan someone please help me. I cannot purchase electricity for my meter. The account is not blocked with the municipality. The error message says The Location is not a service point. It's been 3 days with no power.
ReplyDeleteI have tried all the suggestions above it said success after i entered the 18075773902 number. There after it kept saying FAILED.
ReplyDeletePlease help
i have tried all the suggestions above it said success after i entered the 18075773902 number. There after it kept saying FAILED.
ReplyDeleteHow do I contact the technician coz I tried 18075773902 it says success then when I put meter no it says failed
ReplyDeleteHow do I put tokens when my meter has switched off
ReplyDeleteHelp with technician contact details, Meter box says failed.
ReplyDeleteAny luck?
DeleteThis one should work, i tried it too but the first time it didn't, instead it switched of the display untill i changed the batteries and tried the process again.
ReplyDelete1. Make sure the batteries are supplying power
2. Plug it in - it seems to need the wires to communicate with the outside unit
3. now if you press 801 enter you should get it connected
Enter your token...success
If that does not work then
4. enter 18075773902 press enter... success to repair the CIU with the meter
5. Then enter your meter number press enter... success
Enter your token...success
If none of that works, you will probably need to get a technician out.
which token number
Delete1.is it the one i get after buying units
2.their is another one
Thank you so much i tried and it worked
DeleteCan Someone help with the technician's contacts
ReplyDeleteHi did you ever come right with the technicians number or find a solution
DeleteHere I am
DeleteHi did anyone come right with the techs number of find a solution after 1087....instructions didnt work
ReplyDeleteHi Finally got a city power electrician to come sort the prepaid device. Contact number +27658562504
ReplyDeleteProper channels to follow though for assistance is to log a call at https://za4.forcelink.net/forcelink/customportal/cp_mdt/customerportal.html#
ReplyDeleteHeloo l am in east london and have experienced the same problem am without electricity and this is a business premises pliz help with the technicians number
ReplyDeletePlug in the CIU
ReplyDeletePress 2 for auto scroll
Enter pairing code: 1807 577 3902
Press enter wait for “success”
Enter Meter number
Press enter and wait for “success”
Then meter and CIU are paired
Can it be plug in without power
DeleteWe are having a black out but we are using battery with d CIU
Will it till work or it is mandatory we use power supply
Thanks
Where can I find a technician to reset my box? I have tried all listed suggestions and non work
ReplyDeleteCan someone help me my prepaid meter box is rejecting token numbers
ReplyDeleteMy unot is giving me the wrong kw as
ReplyDeletedisplayed on the main powerunit
There isno led lightflashimg on the prepaid meter
Sent
I also need a technician to come help with Hexing unit connecting keep on getting a failure. Top left corner of the display is C.51.0
ReplyDeletePlease we without power for two days now. Tried everything in this blog
Some contractor installed a meter and I cant buy a token from any off the usual recommended retailers due to the number of the meter not registered. What do I do now as this is done for the local municipality and even they dont have answer for me .
ReplyDeleteAnother solution after trying everything and it still doesn't work is to take out the Battery and clean or dry off any moisture from the battery compartment. This works for me after all the above methods failed. Good luck.
ReplyDeleteErnesto júnior
ReplyDeleteTried the 1807, success but says failed when entering the meter number. Any other suggestions? Batteries have been changed too.
ReplyDeleteMy prepaid meter with number 14038171725 is only display error,am afraid if the unit finish, how do I load.
ReplyDeleteIs there another method of loading token without pressing the keys, maybe by SMS or load straight to your meter.
ReplyDeleteGuys. If you're having problems in jhb you can log it on http://citypower.mobi/
ReplyDeleteHi my meter just says failed even after you enter the pairing code
ReplyDeleteHi all, my machine was giving all the above problems mentioned and didn't want to load electricity, I tried the above mentioned solutions but it didn't work .
ReplyDeleteThis is what worked for me a day later , change the batteries (new) plug machine in the wall , enter the meter number and press enter (Success) then enter your token , Success . Lights came on , after being in the dark for 1 day .
Thank you this worked for me too...
DeleteThanks! 🙏 Also worked for me after trying EVERYTHING above.
DeleteThank u A and G. Your advice worked!
ReplyDeleteI ran out of units now the electricity is off. I obviously cant load more units as the meter in the house is off. Outside shows 0 units. What do I do ppease?
ReplyDeleteIt looks like your internal unit in house communicates to outside box in Street via your DB board. My Hexing unit had no lights on, ie Neither Green nor Red were glowing. Kept on getting failed messages while trying to communicate with outside box. Replaced batteries in unit. Still no luck. Plugged Hexing unit in plug point nearest to house internal DB. Now connects. Thanks all
ReplyDeleteInsert your meter number first press enter success then put in token
Delete
ReplyDeleteHi all, my machine was giving all the above problems mentioned and didn't want to load electricity, I tried the above mentioned solutions but it didn't work .
This is what worked for me, I changed the batteries, plugged meter in a point closest to DB board , enter the meter number and press enter (Success) then enter your token ( Success ) Lights came on. Woohoo
I get a pair fail error after entering the meter number. Any suggestions?
ReplyDeleteSwitching of everything except the interface unit did the trick...thanks guys👍
ReplyDeletePlease please help my hexing meter box keeps showing failed and I’ve tried all the above tricks . Please guys
ReplyDeleteHi guys
ReplyDeleteMy meter keeps giving me failed errors..
My meter is spending too much units WhatsApp can i do
ReplyDeleteMy meter is spending too much credileck What can i do?
ReplyDeleteHi,
ReplyDeleteSo had all the above drama. Another trick I learnt. Looking over the contractor shoulder. Step has been missing. The below is correct however need to turn your wifi off as it can sometimes cancel connection to the devices.
Plug in the CIU
Press 2 for auto scroll
Enter pairing code: 1807 577 3902
Press enter wait for “success”
Enter Meter number
Press enter and wait for “success”
Then meter and CIU are paired
Enter purchased electricity code
Thanks so much this worked 100%
DeleteNorhing is working still get failed and in the dark
ReplyDeleteMy hexing carling prepaid meter is not supplying electricity into the house .any code to correct this
DeleteReplace the batteries and repeat the 1807.... Procedure
DeleteMy hexing Meter is not supplying electricity into the house. Any code to correct it
ReplyDeleteMy hexing CIU EV100 not showing any display light and I don’t know how to recharge it
ReplyDeletei ran out of credit on my 3 phase hiexing meter.it shows reject when i load credit and constantly displays this on the screen.pls help.
ReplyDeleteI am trying to load my meter box and it says the meter serial number is not on recognized. Please help
ReplyDeleteNeverseen anything like this before, terrible terrrible
ReplyDeleteThe prepaid meter was making a funny noise. I did open the meter and pressed on everything and nou the sound is gone. How to reset the relay? On the pad it shows the relay is not connecting. There is still 185.05 units left.
ReplyDeleteour prepaid is not working we tried all these steps but stil we can not load a token
ReplyDeleteThanks guys, this worked but I had to be quick, and battery power seems to play an important role, I changed to Duracell and finally worked
ReplyDeleteI'm trying to recharge it says failed, please help
ReplyDeleteEach time your meter runs out of units, it resets itself so keep topping up not to cause headache for you.if you don't know how to set it up.
ReplyDeleteHow do I reset my meter, this is the first time I ran out of credit completely,and I can't recharge
ReplyDeleteHow do you clear the credits on your meter?
ReplyDeleteThanks
How do I load units when the machine has gone off?
ReplyDeleteHi please help my hexing 115
ReplyDeleteshows a open connection and there is 18 units on.what can i do please help
I went to a nextdoor to connect the box to have power so that I can recharge. The units are successfuly loaded, but I still don't have power. please help
ReplyDeleteMy meter is on the same kW h for 3 days. Please assist.
ReplyDeleteIt shows 00.00 and when i load my prepaid number it fails. What must i do.?
ReplyDeleteInput the 1807 code above.. enter.. success..
DeleteInput meter number..enter..success..
Then press 802.. to display time.. automatically displays..
I read comments above n tried.4 3hours but nothing...at all till i just ended up with tht.
Please help. I have tried everything and it still shows failed when I load the token. There is 0.30 on the meter and the power is off. I have a Hexing CIU meter and urgently need to reload
ReplyDeleteAm struggling with loading the electricity is keeps on failing
ReplyDeletePlease help
ReplyDeleteHi can anyone help have a problem with my meter hexing ciu it takes electricity token but it shows an open circuit can anyone help
ReplyDeleteHi everyone can you help pls I'm using Hexin ciu ev-kp meter, I bought token and put them in and it showed that are successful but no electricity in the house and also it shows an open circuit on my meter can anyone help with this problem it's been a week without an electricity
ReplyDeleteHow did you solve this problem because I'm experiencing the same.
DeleteHi all... I have tried all the tricks.. nothing is working. It seems like my CIU is not connecting.. I need to reset or load my Hexing please please help
ReplyDeleteDid you find a solution to this... I'm a day in without electricity and I'm going crazy
DeleteHello am having issue on my prepaid meter to check balance error to recharge problem please guys help me out ooo.thanks.
ReplyDeleteHi
ReplyDeleteHow do I reset my alarm on prepaid meter.
Hi what should I do, the battery cover got missing and electricity is off. Pls help
ReplyDeleteOurs also kept saying failed , so it was our induction plate that interfered with the meter.Replace the batteries and pulled the neter cable out for 5 min. After that it registered and we were connected.
ReplyDeleteHey , can some1 help me , I try putting the codes, but every code shows failed,, I can't even check my meter number
ReplyDeleteHi Hexing CIU EV 500 for the first time need some batteries. Wich I did put in. But still said failed. Box outside is Hexing HXE 110-P. What can I do to connect this box. No green or red light does come on.
ReplyDeleteHave the same problem,did you manage to fix it
DeleteHello, I am trying to load electricity and it shows failed, I have tried the codes but when I punch in the meter number it shows failed, can I get technicians number around East London please.
ReplyDeletesame issues i tried everything above with no luck no comms error
ReplyDeletethis happend just after loadshedding
ReplyDeleteI guys I need help I use hexing one phase by mistake I try to open cover so no power in my room I don't know if it relay or what but I need help please
ReplyDeleteMy Hexing meter is not connecting i tried all the above mentioned tricks success after 1087 then failed after entering meter number, pls assist
ReplyDeleteI did not know what is wrong with my Hexing prepared metre is writing Faith
ReplyDeleteGood day please help my hexing prepaid meter is off doesn't want to switch on can't load electricity.
ReplyDeleteHow do i actvate meter starting with code 54
ReplyDeleteAm also experiencing error c51.0 and have tried all the above still no electricity and it's a new connection
ReplyDeleteI unpluged my hexing meter from the wall this morning and forgot to plug it back in.whe I got home the electricity was off. It still shows I have units on meter bit I can not get it connected. Showing a c510 code on the top left hand side. I put nut batteries is, unpluged everything, plugged it in close to the DB bord and tried tir 1807...a thousand times. It sys success on the 1807 code but when I put mete number in it says failed.....anyone else experiencing the same issue or someone that will ne able to assist?
ReplyDeleteDid you get this issue sorted , i jave the same issue currently ?
DeleteThis was sorted after we logged a call with the municipality. They say this happens when the meter looses connection. Last night the electricity went off again, we did not unplug of move it. It shows a error code c51.0 and when ever i try to load more units it says connecting and the failed...we had to log a call again and we are still waiting....
DeleteDid you finally have the issue resolved??? I did everything too, but I have logged a call at the City of Tshwane. I'm not sure how long is that going to take. Have you fixed it?
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Hello,
ReplyDeleteWe have just put in a hexing 3 phase meter at a rented property.
Do I need to keep the ciu at the property where the main/ split unit.is? Or can I take it offsite once I have loaded electricity?
I need help to put Meter on
ReplyDeleteMy hexing HXE-115-KP is on but the lights and everything can't on
ReplyDeleteMy terminal where the meter is connecting is not working so I need to re charge and The lights are not coming on to enter the pin
ReplyDeleteLoad it using a different socket
ReplyDeleteHey, may we please ask how to enter a voucher it keeps on say "comms failed"?
ReplyDeleteHi.. how do I reset the metter dates, and everything to normal. I removed the batteries trying resolve error problem, but now it seems I'm trouble. The lost its programming .
ReplyDeleteCurrently having a problem with a new hexing meter
ReplyDeletepls sir how will I reset my hexing prepaid meter show error I.e to reset back the memory to normal.
ReplyDeleteHi,pls how will I reset my hexing prepaid meter that is show error or how will I reset back the memory back yo begin to function well.
ReplyDeleteHow do i correct the memory of hexing prepaid meter with this model: HEX110-P
ReplyDeleteI phase 2wire 240V 5(60)A 50Hz
IEC 62053-21